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The From Line

Rants, raves and ramblings about electronic messaging.

Message, List, and Campaign Archiving now Available in Gold Lasso's eLoop



Originally Posted on January 5, 2010


I was helping a client troubleshoot a deliverability issue with Cox Communication the other day and found something very odd.  The issue was that all messages being sent to @cox.net recipients was never reaching the inbox.  The messages were not being bounced back so there was no bounce error to reference back to and of course without that Tech Support is less opt to help troubleshoot.  The messages do not appear to be blocked for domain or IP reasons, and it doesn’t seem to be content related, but it does appear to have something to do with the message itself.  Here is the scenario and what we tried with the results: